Contact information

Last updated: 12 June 2026

nodraskin.com is operated by Nodra Skin. We answer every email personally, a real person and never a bot, and we aim to reply within one business day, Monday to Friday. Email is our preferred and fastest contact channel for all matters, including formal and legal notices. Full company registration details are available on request from legal@nodraskin.com.

Customer support

Email: hello@nodraskin.com

Use this address for anything to do with your order: order questions and changes, delivery and tracking, returns, cancellations, refunds, guarantee activations and claims under the Nodra Promise, damaged or missing parcels, product questions, and ingredient or allergy queries. Including your order number (it starts with # and is in your confirmation email) gets you an answer fastest.

If you spot a mistake in your delivery address, email us as soon as possible with ADDRESS in the subject line; we can usually correct it before dispatch but not after.

Legal and privacy

Email: legal@nodraskin.com

Use this address for: privacy requests (access, correction, deletion and other data protection rights), formal complaints and escalations, legal notices and correspondence, questions about our policies, cosmetic compliance queries, and requests for company registration details.

Press and media

Email: hello@nodraskin.com with PRESS in the subject line. We respond to journalists on deadline the same day, and can provide samples, founder interviews and high-resolution imagery. See our Press page for product facts ready to copy.

Affiliates, creators and wholesale

Email: hello@nodraskin.com with PARTNER in the subject line, or apply through the Affiliate page on the Site. We review every application personally.

Careers

Email: careers@nodraskin.com. Speculative applications are welcome.

Response times

We reply within one business day, usually faster. Guarantee claims receive a decision within 5 business days of a complete claim. Complaints are acknowledged within one business day and resolved or escalated within 5 business days. We are a small team and do not offer phone support; this is how we keep a real person on every email.